5 ways to avoid frequent disconnection of your broadband connection

If your broadband connection drops frequently and you are experiencing issues with your home broadband connection it could be due to multiple reasons. Here we have listed a few solutions on how to fix alost broadband connection. First and foremost, if you have multiple devices connected to the same broadband connection you can check the connection of different devices. In many cases it could be a device or a hardware issue rather than a connection problem. Test your broadband connection on your devices separately. If all devices on the network have the same problem then this indicates an issue with the cable, router, DSL modem or the ISP.

• Cable or DSL modem

  If the cable modem is having trouble maintaining a steady connection and you are facing frequent disconnection of broadband connection, power cycling might resolve the issue as it might be overheating.

• Restart the modem

  The first thing to do to fix a lost broadband connection is to turn off the cable modem. The modem can be disconnected by removing the power cord from the back. Keep your modem unplugged for at least 60 seconds before putting the power cable back and turning it on. A cable modem requires a little time to run self-checks and reconnect. You will see the broadband connection light indicator in front of the modem, when you see it’s illuminated, plug in your router. Check if you were able to fix broadband connection problems doing the above.

• Network issue from the side of your ISP

  Your ISP is a good resource to check if your computer is experiencing frequent disconnection of broadband. The technical and support team can run system checks and line checks to determine if there are any issues between your computer and the broadband connection that might be causing frequent disconnection of broadband. You should also ask for suggestions on how tofix broadband connection problems.

• Virus or malware infection

  A virus or malware infection could cause frequent disconnection of broadband. If the infection is severe enough then you will experience broadband connection drops frequently. You need to remove the virus or spyware from the computer to fix broadband connection problems. Check if your virus protection is up to date so that you experience a stable and secure broadband connection.

• Upgrade your modem

  After multiple attempts at trying to fix your lost broadband connection, if you still face the same problem then you might want to look at getting a new modem or upgrading it to the latest version. Modems have in-built security cards which not only provide you with home broadband security however; it also upgrades your broadband speed to a considerable degree. Updated modems can easily fix broadband connection problems.

Hathway broadband offers end to end customer service & support. So, if you opt for any of our plans you can rest assured that we will be there for any technical support. Check out our website for customized plans for your city