hathway  
Broadband Internet
About Broadband Internet
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Drop Box for Payments
Helpline Numbers.
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Fair Access Policy
Fair Usage Policy
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FAQS
Download Manual of Practice
Status on pending appeals
 
The offer is presently for our Mumbai customers only
 
Brodband Internet
 
Helpline Numbers

Call center - A phone number where a customer can call any time of the day.
The customer will register the complaint and customer care will
provide Customer with a unique complaint number (docket number).
New Call Center Numbers

Emails - Customers can e-mail their complaint to respective helpdesk email ids

SMS - Customer can SMS us in respective format advertised in Local news paper

For services pertaining to “No connectivity”,  “Slow browsing”, “Email problems”, “Shiffting of premises”,
“Prepaid Plan renewals”, “Postpaid billing issues”, “Service usage”, “Disconnection” & any other relevant query
customers are always welcome to reach us on the below mentioned contact nos.

CONTACT POINTS FOR CUSTOMERS
NORTH
 City Tel. No. E-mail Address Fax No.
Delhi (Webtime) 011-46085777 delhihelpdesk@hathway.net 011-26188547

Delhi (Cable Modem)

011-46085777 delhihelpdesk@hathway.net 011-26188547
Faridabad 011-46085777 delhihelpdesk@hathway.net 011-26188547
Noida 011-46085777 delhihelpdesk@hathway.net 011-26188547
Chandigarh 0172-4643506/ 4643507 hathchandigarh@hathway.com 011-26188547
WEST
 City Tel. No. E-mail Address Fax No.
Mumbai

Backbay -Npt/Colaba (022)-67134600
Space - Grantroad (022)-67134610
Kamala/ Pedder (022)-67134620
Kandivali/ Malad (022)-67134630
Thane/Chembur (022)-67134640
24 Online (022)-67134650
Co-Operate/ Gold (022)-67134660
Kandivali  (East) (022)-67134670
Sales/ New Inquiry (022)-67134545
Prepaid Renewals (022)-67134500
Postpaid Billing (022)-67134567

helpdesk@hathway.net
Call Center Numbers
022-67134737
Pune

Technical Support  (020)- 30237700
Sales/ New Inquiry (020)- 30237777
Prepaid Renewals  (020)- 30237660
Postpaid Billing (020)- 30237800

helpdeskpune@hathway.net
Call Center Numbers
020-30252130
Nasik (0253)-2520330 Co-ordnasik@hathway.net -
Aurangabad (0240)-6610777 helpdeskaur@hathway.net 0240-2484600
Surat (0261)-6696100 surathelpdesk@hathway.net  
Vapi (0260)-6545602
(0260)-6545604
vapihelpdesk@hathway.net  
Vadodara (0265)-6635333 vadhelpdesk@hathway.net  
SOUTH
City Tel. No. E-mail Address Fax No.
Bangalore 080-40161616 bangalorehelpdesk@hathway.net 080-40161620
Mysore 0821-4253344 mysorehelpdesk@hathway.net 080-40161620
Hyderabad 040-66989898 hydhelpdesk@hathway.net 040-66989878
Tirupur 0421-4540041 trpcorpsupport@hathway.net 0422-4300823