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FAQS
Hathway Digital Cable TV services brings you digital quality pictures with stereophonic sound and many more advanced value added services like Electronic Programming Guide (EPG) that empowers your television to receive up to 1000 Digital TV channels.
IS DIGITAL CABLE AVAILABLE IN MY CITY?
Refer to the software/channels section. Hathway being a cable network, has limitations of reach in each city and availability of network’s reach as well.
WILL NEW CABLING BE REQUIRED IN MY HOUSE TO INSTALL A STB?
Digital cable will work on the same cable that is currently in your residence. The cable will now, not be connected directly to the TV but will get connected to the STB first. Audio Video cords will then be used to connect to your TV.
HOW MUCH WILL DIGITAL CABLE COST?
If you are in the mandated CAS areas of South Mumbai and South Delhi, monthly service charges vary depending on the type of package you order from us. Go to the Packages section for details about the many options. If you reside in any area other than the mandated CAS regions you will continue paying the same rate that you are paying currently to receive up to 150-160 services. Additional services may also be optionally available at an additional cost.
DO I NEED TO BUY OR RENT NEW EQUIPMENT TO RECEIVE DIGITAL CABLE?
You can rent a STB as per the standard terms laid down by TRAI in mandated areas and CAS. For all other areas different STBs are available @ very low and affordable rates from Hathway Office / LCO.
IF I HAVE ADDITIONAL TV.S WILL I NEED STB.S AT ALL LOCATIONS?
Yes, One STB can be connected to one TV set only.
WHAT IS THE ELECTRONIC PROGRAMMING GUIDE?
Electronic Program Guide, or EPG, will soon become one of your favorite features. With the touch of a button, you can find information about any program that's on today, tomorrow or even up to a week from now. The EPG features bright, clear graphics, easy-to-use menus and information at your fingertips. You can browse through the guide or other available programs without leaving the channel you're on. A Channel Banner displays a program synopsis, running time, channel number and also an option to reserve that programme that will come later. You can browse from the current channel banners to find out what's on other channels or at other times while still watching the same program. And, you can tune in to a new channel directly from the channel banner if you see something you'd rather watch! In addition, the simple on-screen guide clicks on and off at the touch of a button, giving you detailed information, such as plot summaries, actors, about any program you choose - up to 3 days in advance. The guide allows you to search for programs by theme (sports, movies, drama, children's, etc.) or title. You can browse at your own speed and never have to wait!
HOW IS DIGITAL CABLE BETTER THAN OTHER SERVICES?
Whilst almost all platforms will provide similar TV services, the differentiator is our capacity to be able to provide 2 way interactive services as also 1000+ services which can be a mix of TV channels in SD or HD, Video On Demand, Games and other interactive applications. The power of Digital Cable will be more noticed once the Govt..s planned phase out of analog cable commences. Our Digital Cable service offers you sharper, brighter digital pictures and clearer, stereophonic sound, dozens more channels and an advanced Electronic Programming Guide. In addition, we provide dependable, on-time, guaranteed customer service from our local area office or even through your neighbourhood cable operator.
DOES HATHWAY ALSO PROVIDE INTERNET SERVICES THROUGH TV?
Hathway has not introduced Internet services through its Set Top Box. But we provide Internet services on the same cable TV infrastructure. Please refer to the ISP section on the website.
WHAT IS THE WARRANTY ON THE STB ?
12 months.
WHERE CAN I PURCHASE A NEW REMOTE CONTROL DEVICE?
Additional remote control devices will be available at the local Hathway office or through your Local Cable Operator. Kindly refer to the Helpline nos. on your STB or refer to the Contacts section. We can provide a Universal Remote through which you can control your STB and TV from a single device.
I HAVE MISPLACED/LOST THE VIEWING CARD ? WHAT SHOULD I DO?
Get in touch with your local Hathway office/Local cable operator and they will swap or replace the same. Charges of Rs.400/- + Service Tax will be levied for the same.
WHAT SHOULD I DO IF IS RELOCATE TO A NEW HOUSE?
Get in touch with your local Hathway office/Local cable operator and inform them of your new location. They will revert on the feasibility and transfer the STB to your new location provided all dues are cleared. If the feasibility is negative, you will have to go in for a new service provider, whichever is available in that area. If the STB has been availed on rental basis, the refund will be processed upon surrendering the same.